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Grady-White Receives Eighth Consecutive Award, Highest Ranking in Coastal Fishing Boats by J.D. Power and Associates

(Left to right) Todd Markusic, J.D. Power and Associates; David Neese, vice president of engineering, Grady-White Boats; Joey Weller, vice president sales and marketing, Grady-White Boats; Kris Carroll, president, Grady-White Boats.

Grady-White Boats was awarded an eighth trophy from J.D. Power and Associates when the company was ranked "Highest in Customer Satisfaction with Coastal Fishing Boats (17 to 30 Feet)"* for the eighth time in a row at the Miami International Boat Show, February 12, 2009.

Kris Carroll, Grady-White president, recognized the company's long-term management team as being a large factor in continuing to deliver the customer satisfaction levels that have earned the J.P. Power and Associates ranking. "David Neese, our vice president of engineering, has been with us for 33 years. Joey Weller, vice president of sales and marketing, has been with us 21 years."

"I speak for the whole organization, including our dealer network, in thanking our customers for their support in reporting their satisfaction with Grady-White boats," said Neese. "Customer expectations, technology and society are always changing and we continue to design boats that aim to provide real pleasure in life for our boat owners."

"Grady-White is the only company in the Coastal Fishing Boats segment that has received highest J.D. Power and Associates ranking, each time that these studies have been conducted," added Weller. "We have a tremendous advantage because our company culture has always placed the customer first, and has embraced the vision of Grady-White owner Eddie Smith in striving to keep our customers satisfied."

J.D. Power and Associates overall customer satisfaction scores are based on performance in eight categories: cabin, engine, ride and handling, helm and instrument panel, design and styling, sound system, water sports, and fishing.

J.D. Power and Associates is a global marketing information firm that represents the voice of the customer. The company is well known for customer satisfaction studies in the automotive industry.

* Grady-White received the highest numerical score among coastal fishing boats (17-30 feet) in the proprietary J.D. Power and Associates 2009 Boat Competitive Information Study.SM The study is based on responses from 9,790 owners who registered a new boat between June 2007-May 2008. Includes offshore coastal boats 17-30 feet with/without cabins, mostly outboard, some sterndrive power. Proprietary study results are based on experiences and perceptions of owners surveyed September-November 2008. Your experiences may vary. jdpower.com

Grady-White Boats Recognizes Spray Dock, Inc. for Model Year 2008 Service Excellence at 50^th Anniversary Celebration

GREENVILLE , NC : Spray Dock, Inc. of West Wildwood, NJ has been recognized for excellence in customer service by Grady-White Boats for the model year 2008. Ron McGowan received the manufacturer's Service Excellence award on behalf of the dealership at the Grady-White 50th Anniversary celebration held November 10-11 in Greenville , NC . Grady-White CEO Eddie Smith and President Kris Carroll made the presentation.

Grady-White closely measures customer satisfaction index scores as rated in customer surveys. Service Excellence winners must meet at least 9.5 on a 10-point scale.

“Spray Dock, Inc. knows how to keep customers satisfied,” said Joey Weller, Grady-White's vice president of sales and marketing. “The superior product knowledge, customer skills and service excellence of Spray Dock, Inc., plus Grady-White’s 50-year heritage of quality, reliability, safety, and performance, deliver the ultimate boating experience enjoyed uniquely by Grady-White customers.”

Ron, Bunny and the crew at SPRAY DOCK thank all our customers for responding to the surveys sent out by Grady White to all of you. Because of your confidence in us and your taking the time to reply positively to the surveys we once again are an "award winning dealership".

2009 OWNER'S TOURNAMENT

click this link to go to photo page for 2009 tournament photos

SPRAY DOCK EARNS DEALER CERTIFICATION

Ron, Bunny and the crew at Spray Dock are proud to announce the dealership has earned NMMA Dealer Certification status. Only a select group of dealerships in the country have received certification status. We are proud to be named among them. Once again, another reason to choose Spray Dock as your Grady-White boat dealer.

The Marine Industry Dealer Certification

Buying from a Marine Industry Certified Dealer

The Marine Industry Certification Program is designed to ensure that buying and maintaining a boat are pleasant experiences. When you visit a Marine Industry Certified Dealer you can feel confident you are choosing a business that is committed to your satisfaction. You can expect to find:

• Friendly, knowledgeable employees
• Quality Products
• Reliable service

To become certified a dealership must demonstrate their commitment to excellence by meeting high standards in key areas:

• Operations

• Facilities

• Professional sales/service processes

• Customer satisfaction and employee training/satisfaction

Benefits of Buying from a Marine Industry Certified Dealer

A marine industry Consumer Bill of Rights
Assurance of dealership's commitment to excellence
Guaranteed opportunity for you to provide feedback and resolve issues

The following article is from a Spray Dock issue of "Docklines", a newsletter to our customers.

Reflections on the past 51 years

From the desk of Ron McGowan, Sr.

As I sit at my desk on this 2nd day of April, 2009 updating this Spring issue of Docklines I thought I would share a few thoughts with you about the state of the boating business, the state of the economy (my thoughts are probably as good as most “economists?” who claim to be experts) and the state of Spray Dock.

Many years ago, Pete Fuhrman the now retired Grady-White representative told me after we had been in business for many years “…..in order to have survived the numerous up and down cycles of the boating business, you must have made more good decisions than bad ones……”. I appreciated that encouragement from him and have often reflected on it during our 51 years in business. I realize, by God’s grace, we as a family business have been enabled to weather many storms of life and economic downturn over the years.

A few come to mind:

During the early years when the business was growing quickly we struggled to acquire additional properties and equipment to grow the business. We got it done with the acquisition of the adjoining marina, a large warehouse facility and adjacent storage lots in Wildwood.

We survived when Dr. Martin Luther King was murdered in Memphis. The major boat company we represented in those years was based in Memphis. We had numerous boats sold and on order. The company had to shut down for many weeks as the workers would not come to work during those turbulent times.

We survived the many trips back and forth to boat shows in Philadelphia, Cherry Hill and Atlantic City despite being locked in by labor disputes (union strikes), fighting numerous ice and snow storms and having the booth flooded out once in Philadelphia after a crane hit a water pipe in the ceiling above the Grady-White exhibit.

We survived the “odd-even” gas days during the Jimmy Carter presidential years—which included floor plan interest rates going up overnight, it seemed, from 6 percent to 20 percent plus.

We survived the first Gulf War, which coincided with the opening of a Philadelphia boat show. I remember that show being very upbeat during the first weekend. We were all watching on television as the missiles hit their mark on the enemy. After an American pilot from the Cherry Hill area was shot down and taken captive the show suffered as did the country.

We survived the bankruptcy of Evinrude and Johnson outboards in 2000.

We survived the terrible loss of life and property during the destruction of the World Trade Center. The American people continued purchasing boats and other hard goods. The economy survived.

We all survived the recessions of 1960 (duration 10 months), 1969 (11 months), 1973 (16 months), 1980 (6 months), 1981 (16 months), 1990 (8 months), 2001 (8 months), and 2007 (15 months and counting) source: National Bureau of Economic Report.

I personally believe the worst of the current recession is behind us. We are still selling boats & motors. Our customers are having us prep and launch their boats as usual. It’s time to have fun and go boating. We are selling boats with discounts never before seen. It’s an opportunity to upgrade before these great deals are gone. Lord willing we’re going to have another great year of fun and relaxation fishing, tubing, skiing and cruising. I can’t wait to get my grandchildren in the boat and go fishing. They can’t wait either. My grandson caught his first flounder last year. I’m not going to let any greedy Wall Street Execs or politicians keep me paralyzed by their bad decisions I’m going fishing. See you all out on the water again this year.

CLICK THIS LINK FOR AN ONLINE VERSION OUR OUR LATEST "DOCKLINES" ISSUE

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CLICK THIS LINK FOR VIDEO OF "HAPPENINGS TV" AT SPRAY DOCK

2007 VIDEO UPDATE LINK

2008 WILDWOOD BOAT SHOW VIDEO

March 2010 - West Wildwood, Grassy Sound

 Date       Day Time        Height  Time        Height  Time        Height  Time        Height
03/01/2010 Mon 02:33AM LST -1.1 L  08:33AM LST 5.3  H  03:04PM LST -1.1 L  09:01PM LST 5.1  H  
03/02/2010 Tue 03:25AM LST -1.0 L  09:21AM LST 5.1  H  03:50PM LST -1.0 L  09:49PM LST 5.1  H  
03/03/2010 Wed 04:17AM LST -0.9 L  10:08AM LST 4.8  H  04:36PM LST -0.7 L  10:38PM LST 5.0  H  
03/04/2010 Thu 05:10AM LST -0.6 L  10:57AM LST 4.3  H  05:23PM LST -0.4 L  11:28PM LST 4.8  H  
03/05/2010 Fri 06:04AM LST -0.2 L  11:48AM LST 3.8  H  06:12PM LST -0.1 L  
03/06/2010 Sat 12:21AM LST 4.5  H  07:02AM LST 0.2  L  12:44PM LST 3.4  H  07:07PM LST 0.3  L  
03/07/2010 Sun 01:20AM LST 4.2  H  08:05AM LST 0.5  L  01:47PM LST 3.1  H  08:07PM LST 0.6  L  
03/08/2010 Mon 02:24AM LST 4.0  H  09:12AM LST 0.6  L  02:57PM LST 3.0  H  09:11PM LST 0.7  L  
03/09/2010 Tue 03:29AM LST 4.0  H  10:15AM LST 0.7  L  04:04PM LST 3.0  H  10:14PM LST 0.7  L  
03/10/2010 Wed 04:29AM LST 4.0  H  11:12AM LST 0.6  L  05:01PM LST 3.1  H  11:11PM LST 0.6  L  
03/11/2010 Thu 05:21AM LST 4.1  H  11:59AM LST 0.5  L  05:49PM LST 3.3  H  
03/12/2010 Fri 12:00AM LST 0.4  L  06:06AM LST 4.3  H  12:40PM LST 0.3  L  06:30PM LST 3.6  H  
03/13/2010 Sat 12:44AM LST 0.3  L  06:46AM LST 4.4  H  01:16PM LST 0.1  L  07:08PM LST 3.8  H  
03/14/2010 Sun 01:25AM LST 0.1  L  08:23AM LDT 4.4  H  02:49PM LDT 0.0  L  08:43PM LDT 4.1  H  
03/15/2010 Mon 03:03AM LDT 0.0  L  08:59AM LDT 4.4  H  03:20PM LDT 0.0  L  09:16PM LDT 4.3  H  
03/16/2010 Tue 03:40AM LDT 0.0  L  09:33AM LDT 4.4  H  03:51PM LDT -0.1 L  09:49PM LDT 4.4  H  
03/17/2010 Wed 04:16AM LDT 0.0  L  10:06AM LDT 4.2  H  04:21PM LDT -0.1 L  10:21PM LDT 4.5  H  
03/18/2010 Thu 04:53AM LDT 0.0  L  10:39AM LDT 4.1  H  04:53PM LDT 0.0  L  10:54PM LDT 4.6  H  
03/19/2010 Fri 05:32AM LDT 0.1  L  11:14AM LDT 3.8  H  05:28PM LDT 0.1  L  11:30PM LDT 4.6  H  
03/20/2010 Sat 06:15AM LDT 0.2  L  11:52AM LDT 3.6  H  06:08PM LDT 0.2  L  
03/21/2010 Sun 12:13AM LDT 4.5  H  07:05AM LDT 0.4  L  12:38PM LDT 3.4  H  06:55PM LDT 0.3  L  
03/22/2010 Mon 01:04AM LDT 4.5  H  08:04AM LDT 0.5  L  01:36PM LDT 3.2  H  07:54PM LDT 0.4  L  
03/23/2010 Tue 02:07AM LDT 4.4  H  09:11AM LDT 0.5  L  02:48PM LDT 3.2  H  09:03PM LDT 0.4  L  
03/24/2010 Wed 03:20AM LDT 4.4  H  10:21AM LDT 0.4  L  04:07PM LDT 3.3  H  10:18PM LDT 0.3  L  
03/25/2010 Thu 04:34AM LDT 4.6  H  11:25AM LDT 0.2  L  05:18PM LDT 3.7  H  11:29PM LDT 0.1  L  
03/26/2010 Fri 05:41AM LDT 4.7  H  12:23PM LDT -0.1 L  06:19PM LDT 4.2  H  
03/27/2010 Sat 12:33AM LDT -0.3 L  06:40AM LDT 4.9  H  01:16PM LDT -0.4 L  07:14PM LDT 4.7  H  
03/28/2010 Sun 01:32AM LDT -0.5 L  07:34AM LDT 5.1  H  02:04PM LDT -0.7 L  08:04PM LDT 5.0  H  
03/29/2010 Mon 02:27AM LDT -0.8 L  08:24AM LDT 5.1  H  02:51PM LDT -0.8 L  08:52PM LDT 5.3  H  
03/30/2010 Tue 03:19AM LDT -0.9 L  09:13AM LDT 5.0  H  03:37PM LDT -0.8 L  09:39PM LDT 5.4  H  
03/31/2010 Wed 04:10AM LDT -0.8 L  10:00AM LDT 4.8  H  04:21PM LDT -0.6 L  10:24PM LDT 5.4  H

All times are listed in Local Standard Time(LST) or, Local Daylight Time (LDT) (when applicable). All heights are in feet referenced to Mean Lower Low Water (MLLW).