Preamble
Our dealership subscribes to the Marine Industry Dealer Certification
standards established to insure that your boating experience is as
enjoyable as possible. This includes adhering to a Consumer Bill of
Rights. Should we fail to live up to any of these commitments, please
let us know so that we can address the matter immediately. Our goal is
to enhance your boating experience by providing trained, friendly
employees, quality products, and reliable services.
You have the right to:
Sales:
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products
- Products properly prepared, inspected and tested before delivery
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules
established for your product
- An explanation and written copies of warranties on all products
and major components
Service:
- The explanation of maintenance/repair plans including estimated
repair time and cost
- An itemized list of all charges (both warranty and retail) with
thorough explanation
- Prior approval of changes in repair costs or additional charges
should they occur
- Maintenance/repair work done right the first time by knowledgeable
trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are
experienced in repair completion
- Inspect replaced/damaged components upon presentation of the
invoice/work order
Operations:
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all product
questions and requests
- Privacy and confidentiality of customer records
- Voice any concerns, directly with our management team, if we fail
to fulfill our commitments or meet your expectations
